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We
value your business and appreciate your feedback. If your question is NOT a technical question, please check our FAQ or contact our Customer Service Department. |
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The following steps resolve more than 90% of the issues encountered by JRCigars.com customers. Be sure to try the steps below before submitting a trouble report.
- Verify your system date is set to the current date. If it is not set to the current date, make the appropriate changes.
To check your date and time setting:
- On the taskbar, double-click the time.
- Verify that the date and time is correct.
- To make sure you’re viewing the latest version of the site, clear your cache.
- AOL - Clear Cache
- Internet Explorer - Clear Cache
- Netscape - Clear Cache
- Clear any cookies that may be on your computer from our site.
- AOL - Delete Cookies
- Internet Explorer - Delete Cookies
- Netscape - Delete Cookies
- Restart your computer. After restarting, access our web site and retry the action that caused the problem. If the problem persists, please submit a trouble report.
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| Windows XP SP2 Users: If you have applied the four steps above and you are still directed to this page, your Internet Explorer's "Medium" privacy setting may be blocking our cookies. Please apply the steps below: |
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Open "Tools" menu. |
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Select "Internet Options." |
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Click on the "Privacy" tab. |
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Click on the "Advanced" tab. |
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Check "Override automatic cookie handling". |
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Set "First-party Cookies" to "Accept". |
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Check "Always allow session cookies". |
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Click "OK." |
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Check the status of an open ticket by entering the information below:
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